SwachhMop 360 (Triangle Cleaning Mop)

Return Policy

At Velour Lane, we prioritize customer satisfaction. If you are not completely satisfied with your purchase, we are here to help.

Return Window

• You can return most items within 5 days of receiving your order.
• Items must be unused, unwashed, and in their original packaging with all tags attached.

Non-Returnable Items

• Gift cards
• Personalized or custom-made items
• Health & hygiene products (e.g., face masks, undergarments)
• Digital downloads

Refund Process

• Once we receive your return, we will inspect the item and notify you of the approval or rejection.
• If approved, a refund will be processed within 7-10 business days to the original payment method.
• Shipping fees are non-refundable, unless the return is due to our error.

Exchange Policy

• We offer exchanges for defective or damaged items only.
• If you need a different size or color, you will need to return the item and place a new order.

Return Shipping

• Customers are responsible for return shipping costs unless the return is due to an error on our part.
• We recommend using a trackable shipping service to ensure your return is received.

How to Initiate a Return

1. Contact our support team at our email with your order number and reason for return.
2. Ship the item to the provided return address.
3. Once received and approved, we will process your refund or exchange.

Shipping Policy

At Velour Lane, we ensure that your orders are delivered quickly and securely. Below are the details of our shipping policy.

Processing Time

Orders are processed within 3-8 business days (excluding weekends and holidays).

You will receive a confirmation email with tracking details once your order has been shipped.

Order Tracking

• Once your order is shipped, you will receive a tracking number via email.
• You can track your order .

Delayed or Lost Packages

• If your order is delayed beyond the estimated time, please contact our support team at our email.
• We are not responsible for lost packages due to incorrect shipping addresses provided by the customer.

• Generally, it takes around 2-7 days to deliver your order.